Hospitality Operations Management

A complete suite of hospitality operations management solutions. Everything you need to deliver the best guest experience.

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Hospitality Gateway and Voice

Robust hospitality gateway and voice solutions to provide a firm foundation for your hotel’s technology infrastructure.

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Property Management System

An easy-to-use property management system designed for small hotels from the ground up.

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Guest Services

Automate and track handling of guest requests, complaints and internal work orders from assignment to escalation and follow up.

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Housekeeping Operations

Optimise and coordinate your housekeeping and cleaning operations across your guest rooms and public areas.

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Engineering and Maintenance

Manage your preventative maintenance program, engineering service requests, equipment and supplies.

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Glitch Management and Recovery

Track and document guest complaints and incident recovery processes including escalation, compensation and follow up.

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Concierge Services

Comprehensive concierge application supporting information and bookings for attractions, events, tours and restaurants, as well as luggage, parcel and transportation operations.

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Laundry Operations

Manage and track laundry and linen activities including inventory, cost and revenue.

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Operational Communications

Instant messaging and communications for hospitality operations.

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Enterprise Reporting and Analytics

Leverage data and analytics to maximise performance, guest satisfaction and revenue.

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e-Connect Guest Services Management

Never drop the ball.

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Track every request from start to finish. In real-time. On any device, anywhere.

Testimonial

Rotana Hotels and Resorts

“At Rotana, the return on investment of our projects is not just measured based on a break-even period or revenue; it is also about the quality and consistency of service delivered to all our customers without fail. The e-Connect solution as our new guest service management tool keeps all this in check and enables us with a great reporting functionality to assess where we are and how we can continue to improve and drive guest satisfaction, which was one of our main objectives for the project.”

Mr. Samir Abi Frem,
Corporate Vice President, Information Technology, Rotana Hotels and Resorts
Call Accounting and Interface Gateway

A complete gateway solution for providing guest data, call accounting, billing and a wide range of interface hub capabilities with all major PMS and PABX systems in the market.

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Voice and Digital Messaging

Robust voice and digital messaging system compatible with all major PMS and PABX systems in the market.

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24/7 Global Support

With 19 offices around the world, we provide 24/7 phone and email support in your language.


Trusted by the world's best hotels

We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.