Manage voicemails and fax messaging for guests upon check-in and check-out.
Auto wake-up call and checkout reminder call for individuals or groups in their respective languages, ensuring guests get to where they need to be on time.
Ensure accurate and timely room status updates via FCS Voice's IVR function.
Automate the posting of all minibar transactions via FCS Voice's IVR function.
With the auto attendant function, any unassisted call can be directly transferred to a specific extension or department.
Web-based reporting and real time statistics ensure your staff members have the right information at the right time.
Robust voice and digital messaging system compatible with all major PMS and PABX systems that service the market.
“FCS is an ideal partner for us as they pay high attention to our operational needs to meet the guest’s ever-changing expectations. We look forward to further increasing our bottom line profits and reducing operation costs by taking advantage of the FCS solutions. In addition, the integrated solutions of FCS Voice, FCS Connect and FCS Gateway gives us a hassle-free service request system for all valued guests. FCS solutions offer optimal guest service delivery while increasing productivity and operational efficiency.”
Ensure guest voicemails are handled securely and efficiently upon check-in and check-out.
FCS Voice supports most of the market’s major SIP brands and analogue based PABX systems, ensuring that connections are always made and maintained on the first attempt.
With 19 offices around the world, we provide 24/7 phone and email support in your language.Learn More
Fully integrated with our complete suite of hospitality operations management products. Everything you need to deliver the best guest experience.Our Products
We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.About Us
Each guestroom's occupancy status is updated via the property management system in real time, significantly improving room turnover rate and maximising total revenue.
With mini-bar charges posted to the property management systems in real time, never miss out on extra revenue that if left untracked, may become additional expense.
We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.