Never let dissatisfaction be a guest’s last impression.
Track and monitor each stage of recovery for complaints, accidents, injuries and emergencies.
Ensure that any glitches are handled properly with efficient tracking, escalation procedures and standard resolution protocols.
Offset any uncertainty by recording all material and operational compensation costs associated with a specific incident.
Maintain detailed records for all incidents with proper documentation and attachments.
Live guest profile and preference updates with your property management system offer unique insight on guest preferences and minimise the potential for complaints.
Ensure that guest complaints and incidents are handled properly without delay, via status tracking, escalation procedures and standard resolution protocols.
“We are constantly pushing for innovation and development within the IT sector and taking full advantage of on-going developments in web-based technologies. We strongly believe in meeting the guest’s ever-changing expectations and in finding the solutions to ease our operational needs. FCS’ solutions and their attention to our unique needs allowed us easily to deploy across different properties without any obstacles. We really enjoy working with FCS. When there’s any issue, they quickly react and provide solutions within a short period of time. Excellent company!”
Reduce legal risk with the attachment of files (e.g. pictures, audio recording, videos) to properly document injuries for insurance filing or police reporting purposes.
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We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.About Us
Ensure that higher-level management becomes aware of a situation before it affects guest satisfaction or results in bad publicity on social media, or even a lawsuit!
We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.