Communication simplified

Manage voicemails and fax messaging for guests upon check-in and check-out.

Being there for guests the moment they awake

Auto wake-up call for individuals or groups ensures guests get to where they need to be on time.

Informed guests are satisfied guests

Ensure accurate and timely room status updates via the PABX system’s IVR function.

Keeping tabs on guestroom purchases

Automate all minibar transactions via the PABX system’s IVR function.

Never miss a call

With the auto attendant function, any unassisted call can be directly transferred to a specific extension or department.

Access data on your terms

Web-based reporting and real time statistics ensure your staff members have the right information at the right time.

A system works with you

Easy and complete integration with pre-existing property platforms.

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Robust voice and digital messaging system compatible with all major PMS and PABX systems that service the market.

Total security and peace-of-mind

Keep guest and property communication fully confidential and immune to unauthorised access.

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Ensure guest voicemails are handled securely and efficiently upon check-in and check-out.

Guaranteed seamless communication

Never drop or misdirect a guest’s call.

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FCS Phoenix supports most of the market’s major SIP brands and analogue based PABX systems, ensuring that connections are always made and maintained on the first attempt.

24/7

Global Support

With 19 offices around the world, we provide 24/7 phone and email support in your language.

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Complete

Solutions

Fully integrated with our complete suite of hospitality operations management products. Everything you need to deliver the best guest experience.

Our Products

8,000+

Installations

We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.

About Us
Don\'t miss a beat on guestroom vacancies

Because guestrooms that are always occupied, are always generating profit.

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Each guestroom\'s occupancy status is updated via the property management system in real time, significantly improving room turnover rate and maximising total revenue.

No profits left behind

Keeping an eye on mini-bar purchases, so that you don’t have to.

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With mini-bar charges posted to the property management systems in real time, never miss out on extra revenue that if left untracked, may become additional expense.

Trusted by the world's best hotels

We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.