The Hotel's Strategy
Having recently opened, the Radisson Blu Resort Phu Quoc in Vietnam was looking for an integrated technology solution to support the hotel’s new operations and ensure that the Radisson Blu team was equipped to achieve a high level of efficiency and productivity from the very beginning – thereby firmly establishing its reputation as one of the best destinations in Vietnam for guest experiences.

After an extensive search into solutions available on the market, Radisson Blu Resort Phu Quoc appointed FCS to help them establish an integrated solution that could benefit the various departments including housekeeping, front-of-house guest services and engineering.

The FCS Solution
FCS delivered its Housekeeping, Engineering and Connect solutions to bring about complete integration and automation of Radisson Blu’s operations.

FCS Housekeeping Operations Management enabled the hotel to optimise and coordinate housekeeping and cleaning operations across guest rooms, while Connect Guest Services Management supported the automation and tracking of guest requests, complaints and internal work orders from assignment to escalation and follow up. FCS Engineering Maintenance Management assisted the Radisson Blu Plaza Hotel to manage their preventative maintenance program, engineering service requests, equipment and supplies. FCS’ integrated mobile and web-based solitons brought together the hotel’s various platforms to achieve better alignment and integration with the property’s infrastructure.

Results & Benefits
“Opening a new hotel facility is inherently challenging. However, FCS’ approach to training and empowering staff to understand and use their solutions to their maximum potential is a real benefit for our operations ” , said Marko Janssen, General Manager at the Radisson Blu Phu Quoc, Vietnam.

Following the successful deployment of FCS solutions in sister hotel Radisson Blu Plaza in Sydney Australia, staff at Radisson Blu Resort Phu Quoc in Vietnam were excited to receive comprehensive training for a new technology platform that would ensure they were achieving maximum benefits and results. Many staff reported that they felt empowered to use their tools effectively in order to do their job well and spend more time with the hotel’s guests.

FCS’ solutions were able to accommodate the hotel’s individual needs and FCS reported a successful deployment at the new hotel, with staff also benefitting from ongoing training to help continually streamline processes and associated operational wastage.

Learn more about the solutions mention in this testimonial: 

About FCS

“We enable hotels to deliver the best guest experience.”

With over three decades of global experience, FCS is a leading hospitality technology platform provider with an extensive portfolio of integrated products used by more than 5,000 hotels, with over 8,000 installations in 32 countries.

Headquartered in Singapore with 13 offices worldwide, FCS’ integrated platform for hotel operations enhances the guest experience by automating and streamlining processes, empowering staff and providing hotel management with real-time information.

FCS’ mobile and web-based applications seamlessly integrate across all hotel operations and include:

  • Guest Services Management
  • Housekeeping Operations Management
  • Engineering and Maintenance Management
  • Glitch and Recovery Management
  • Concierge Services Management
  • Laundry Operations Management
  • Analytics and Reporting
  • Gateway and Call Accounting
  • Voice and Digital Messaging

For more information, please visit