The Hotel's Strategy
The Radisson Blu Plaza Hotel in Sydney recognised the need to streamline its operations and reduce costs in order to improve productivity throughout the hotel, increase staff empowerment, deliver the best experience to their guests, and raise hotel profitability.

Following thorough research into solutions available on the market to achieve this very ambitious goal, Radisson Blu Plaza Sydney appointed FCS to help them transition to a paperless environment, while increasing the speed of guest requests turnaround. 

The FCS Solution
FCS delivered its Housekeeping and Connect solutions to improve the effectiveness of Radisson Blu’s operations in order to help the hotel deliver the most personalised experience to its guests.

FCS Housekeeping Operations Management enabled the hotel to optimise and coordinate housekeeping and cleaning operations across guest rooms and public areas, while Connect Guest Services Management supported the automation and tracking of guest requests, complaints and internal work orders from assignment to escalation and follow up. FCS’ integrated mobile and web-based solutions brought together the hotel’s various platforms to achieve better alignment and integrate with the property’s existing infrastructure.

Results & Benefits
“In any organisation, introducing a new system can be intimidating. However, FCS’ provision of local 24/7 on-the-ground support meant that all requests could be dealt with as they arose. The successful implementation of the e-solutions was extremely rewarding ”, said Justin Dib, IT & Service Manager at the Radisson Blu Plaza Hotel Sydney.

Following the effective installation and establishment of new IT infrastructure, Radisson Blu Plaza Hotel Sydney staff were excited to report an improvement in processes, procedures and policies related to the way in which their roles are conducted and a positive return on investment, with lower staff turnover. Importantly, FCS’ solutions were able to accommodate the individual needs of Radisson Blu’s requirements in Sydney, Australia.

Learn more about the solutions mention in this testimonial: 

About FCS

“We enable hotels to deliver the best guest experience.”

With over three decades of global experience, FCS is a leading hospitality technology platform provider with an extensive portfolio of integrated products used by more than 5,000 hotels, with over 8,000 installations in 32 countries.

Headquartered in Singapore with 13 offices worldwide, FCS’ integrated platform for hotel operations enhances the guest experience by automating and streamlining processes, empowering staff and providing hotel management with real-time information.

FCS’ mobile and web-based applications seamlessly integrate across all hotel operations and include: 

  • Guest Services Management
  • Housekeeping Operations Management
  • Engineering and Maintenance Management
  • Glitch and Recovery Management
  • Concierge Services Management
  • Laundry Operations Management
  • Analytics and Reporting
  • Gateway and Call Accounting
  • Voice and Digital Messaging

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