Dubai – 3 July, 2018 – FCS Computer Systems (FCS) – leading innovative hospitality solutions platform– has welcomed Allan Galatolo to the team to head up Sales for the Americas.
A talented hospitality professional, Allan has led and developed housekeeping, front office, engineering and sales departments in hotel operations, and as Director of Sales, he is now responsible for enhancing FCS’ business development and customer service, with a focus on increasing FCS’ market share in his region.
“Allan was selected for this role because of his strong track record in implementing hospitality solutions across some of the major hotel brands in the world. The opening of our new FCS North American office in Washington DC, is strengthening our presence in the region, and we look forward to Allan growing our presence and building strong relationships with FCS clients,” said Pascale Chatelain, Vice-President Global Sales, Channels & Marketing, FCS Computer Systems.
Prior to joining FCS, Allan worked for leading hospitality brands including Hyatt, Marriott and Hilton International, where he most recently held the position of Opening General Manager of a new Hilton property in Washington DC.
“I’m thrilled to have been selected to join a globally recognized leader in innovative hospitality software and I am even more excited to be joining at a time when FCS is experiencing substantial growth and demand for its solutions. I’m focused on working with our valued clients to improve efficiencies and enhance their hotel performance, and empowering their staff while establishing a strong team at FCS’ new North American Headquarters,” Allan said.
Leveraging his in-depth knowledge of entire hotel operations, Allan is perfectly placed to bridge operational performance gaps, while delivering process improvement initiatives and converting complex customer service needs, like that of the Shangri-La Hotel in Toronto.
“Since implementing FCS Connect, we have found greater flexibility for our front-line users, namely in housekeeping, engineering and in-room dining. The ability for our colleagues to raise requests in FCS Connect is not limited to our Service Centre operators, but is also available to colleagues, on the floor on their mobile device. The quick response time and accommodation of feedback to tailor the system to our property’s needs has been very important and appreciated,” said FCS client Julian Darisse, Director of Operations at Shangri-La hotel Toronto.
Allan graduated from the University of South Carolina-Columbia with a Bachelor of Applied Science, specializing in Hospitality, Restaurant and Tourism Management.
For more information, please visit www.fcscs.com