FCS’ hospitality technology solutions are now used by more than 5,000 hotels, with over 8,000 installations in 32 countries.

We’ve had a busy start to the year, which has included the appointment of a Commercial Director for Australia, New Zealand and Pacific Island markets, as well as the launch of our simplified Chinese website – both of which support the growth of our global services.

We hope you enjoy the read, and encourage you to get in touch with one of our experienced team members located in any of our 15 worldwide offices, or 30 partner locations, to find out more about our leading hospitality management systems.

Until next time.


5 Best Practices for Guest Services Management

Hot off the press is an article that introduces FCS’ latest ‘Best Practices’ blog series.

The goal of the blog series is to share FCS’ expertise with hoteliers in an effort to provide unique insights into how best to enhance hotel operations and reduce costs.

With such a wide array of software solutions for hospitality professionals to choose from, our first blog, titled ‘5 Best Practices for Guest Services Management’ focuses on how hoteliers can leverage new technologies to maintain high quality guest services – regardless of occupancy levels.

The blog details features that must be included in a platform in order to deliver the high level of efficiency that hoteliers seek. Items such as instant staff communication and automated guest request management, enables hotels and resorts to see exactly what functionality is required to provide only the best in guest experiences.

Please visit the link below to read our first blog post, and don’t forget to share it on your social media channels! https://www.fcscs.com/best-practices-for-guest-services/


Launch of Chinese Website

Continuing our commitment to make FCS’ cutting edge solutions accessible to hoteliers around the globe, we are pleased to announce the launch of our FCS website in simplified Chinese – enabling more of our customers to gain convenient access to more information about our services and solutions.

With office locations throughout China, FCS has a significant presence in the country, therefore our decision to provide a version of our website in Chinese is a great example of FCS’ desire to continue developing and expanding our presence in the region.

As a hospitality market that continues to demonstrate impressive growth, China is serving as a center for FCS’ growing customer base, with an increasing number of regional hotels and resorts leveraging FCS solutions to enhance operations and guest satisfaction.

Predicted by some to become a US$100 billion industry over the next 10 years, China’s explosive hospitality growth will no doubt lead to a dramatic rise in hoteliers seeking solutions that assist them in effectively coping with higher guest numbers.

As a global leader in providing leading industry technology platforms, FCS is well positioned to capture this niche market in China and our localized website is the start of great things to come – with FCS’ commitment to streamlining communication and ensuring that support is readily available.

For more information, and to view the FCS website in simplified Chinese, please visit www.fcscs.com/zh/.


Craig Dennington Appointed as Commercial Director for Australia, New Zealand and Pacific Island Markets

FCS is pleased to announce the appointment of Craig Dennington as Commercial Director for Australia, New Zealand and the Pacific Islands.

Based in FCS’ regional office in Sydney, Australia, Dennington is responsible for expanding the company’s presence in the region and ensuring that its industry-leading, operations-enhancing solutions are readily available.

“Having worked in the field of hospitality IT and operations management for over two decades, it is with both pride and optimism that I take on a role that allows me to further contribute to the industry.

“FCS is a company renowned for its reputation in leveraging technology to affordably maximize property efficiency and guest satisfaction. Its mission aligns perfectly with my own goals and professional aspirations, and I firmly believe that this new relationship will benefit the industry as a whole,” said Dennington.

Dennington began his hospitality career by serving at a traditional English pub in the UK, before relocating to Sydney to work in a five-star hotel operation. He gradually expanded his focus on IT and systems solutions supply, and over the past five years, he has been responsible for providing property management system solutions to a wide variety of clients across the globe.

Increasingly focusing on product marketing, cloud solutions and SaaS, Dennington possesses a deep understanding of what hotel teams require to enhance their operations, and can use such insight to tailor solutions that fit their precise needs.

Prior to joining FCS, Dennington served as Director of Marketing & Partnerships for CMS Hospitality, where among his numerous responsibilities, he was tasked with strategic management of key accounts and ongoing sales for international clients. Having studied at the University of Huddersfield, Dennington is additionally recognized for his proficiency in revenue analysis, yield management and business management, among other skills.

For more information, please visit www.fcscs.com.


FCS Malaysia Day 2017

FCS Malaysia Day 2017 is taking place on March 31 at the Aloft Kuala Lumpur Sentral. With approximately 80 attendees registered to participate, FCS is looking forward to sharing hospitality technology insights with representative GM, FC, DOR, DOO, Housekeeping, FOM, IT and FCS partners, at this special event.

Continuing FCS’ mission to share the latest in hotel operations and guest satisfaction technology, the event will demonstrate how hoteliers can change the way they do business to maximize productivity and ROI. The schedule of events includes a detailed exploration of FCS’ solutions and how each platform is user-friendly, scalable and designed to grow as a hotel’s business grows.

Attendees will also benefit from a hands-on session that allows them to explore the benefits of solutions such as FCS e-Housekeeping, e-Connect, e-Laundry and m-2Talk. FCS partners, NEC and Cyber Power, will be in attendance and part of the event networking. To learn more about FCS hospitality applications, please visit https://www.fcscs.com/products/.


Events & Activities

Get to know FCS by being part of our upcoming events!

To strengthen FCS’ support of other hospitality technology forums, FCS participates in many industry events globlly to showcase our various solutions.

We hope to meet you there and discuss how our systems enable hotel operators to deliver the best guest experiences, through the provision of customized back-of-house operational software solutions and guest service applications.

Click here to find out more about FCS events in other regions.