New to the FCS e-Solution Family: e-Laundry Sets a New Bar on Laundry Service Efficiency

Especially designed for laundry and linen activities within a property, FCS e-Laundry finally provides hoteliers with a solution that can track each laundry transaction, no matter if it is for an in-house guest, a hotel employee, a casual worker or an event member. FCS e-Laundry is ideal for mega resorts and casino hotels that experience huge demands on laundry services. The solution works by tracking each laundry transaction with a pre-set budget. All laundry charges are automatically posted to a hotel’s PMS in real-time, and can be recorded in separate accounts for billing and internal cost tracking purposes. FCS e-Laundry also features an interactive dashboard that can provide in-depth management reports. These provide hoteliers with a comprehensive view on all laundry operations, allowing for maximized revenue and operational cost efficiency.

Key advantages include:
• Management dashboard
• Keep track of employees and casual workers laundry activities
• Record in-house guest, event member or 3rd party drop-in laundry transactions
• Cash payment or posting to the PMS guest folio or comp for casino/payment master folio
• Keep track of guest rooms/outlet linens inventory
• Linen inventory with threshold alert via email or e-Connect 
• Management reports with report builder and scheduler

For more information, please visit

FCS Leaves a Lasting Impression at Carlson Rezidor Hotel Groups Asia Pacific Business Conference in Bangkok, Thailand

FCS was honored to be invited to join the Carlson Rezidor’s Asia Pacific Business Conference from 27-29 January, 2016 at the Radisson Blu Plaza Bangkok. More than 250 participants including Carlson Rezidor’s leadership team in the United States, Europe, Middle East and Africa as well as senior executives from the corporate offices in New Delhi, Singapore and Shanghai attended the conference.

As the Silver Sponsor of the event, FCS’ e-Solution was showcased to provide attendees with a first-hand experience of how the platform leads the industry in providing hotels with next generation operational efficiency.

Allowing hotels to effectively manage more responsibilities with fewer resources, FCS e-Solution consists of six web-based, guest serving applications. These services include e-Connect, an automated guest request and inter-departmental work dispatch system that ensures the smooth flow of communication and timely completion of tasks. e-Housekeeping provides hotel staff with the ability to maximize cleaning and inspection efficiency by using state-of-the-art logic and task allocation programming. With FCS e-Recovery, properties gain an intelligent glitch management system that is fully integrated with a hotel’s property management system and that keeps up-to-date details on all guest complaints and incidents.

For a full list of FCS e-Solutions and their benefits, please  

FCS Steals the Show with FCS Rainbow at the InterContinental Hotels Group Regional Technology Managers Learning Event in Osaka, Japan

FCS was a Gold Sponsor of InterContinental Hotels Group Regional Technology Managers Learning Event. This event brought together more than 70 of IHG hotel technology managers across the Asia Australasia region, representing more than 100 hotels across its distinctive brands (InterContinental, Holiday Inn, Crowne Plaza and Hotel Indigo) spanning multiple countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Japan, Korea, Thailand, Cambodia and Australia.

FCS Rainbow Solution was demonstrated during the event, showing how hotel operations (e.g.  housekeeping, engineering, call center, concierge and etc.) can be streamlined by technology. In addition, FCS was invited to participate in the Round Table Session with IHG’s senior executives, discussing how technology can play a critical role in shaping hotel’s ability to deliver “Great Hotels Guest Love” which is one of IHG’s Global initiatives for the coming years.


FCS Demonstrates Commitment to Long Term Partnerships at Avaya's Technology Forum 2016 – APAC and Dubai

As a long-term Alliance Partner with Avaya and in order to further strengthen the partnership, FCS recently participated in Avaya's Technology Forums in Bangkok and Dubai. An event that focused much of its attention on data security, attendees were provided with details on some of the latest encryption solutions available today.   

Also featured during the forum were FCS Unicorn and Phoenix, which were showcased to highlight the seamless integration between FCS systems and Avaya’s secure PABX systems.  FCS Unicorn works effortless along with Avaya’s PABX to provide a complete gateway solution for providing guest data, call accounting, billing and a wide range of interface hub capabilities. With Unicorn, hoteliers can group multiple properties with different PMS, PABX or other 3rd party systems under one roof without the hassle of complex interface requirements.

Also functioning seamlessly along Avaya’s PABX, FCS Phoenix is one of the most robust and dynamic voice messaging and fax systems currently available to the hospitality industry. Phoenix’s multi-property module allows SIP interoperability with multiple PABX for centralized configuration, reporting and management of multiple properties.

Many new talents have joined FCS. Check out who they are!

As FCS expands across the globe, unique talents are drawn to FCS and have joined us to help carry the company’s vision to the next level. FCS is proud to announce these talents who have joined our team in recent months.

Join our upcoming events to get to know us more

To strengthen FCS’ support of other technology forums for the hospitality industry, FCS participates in many events to showcase our various solutions. This allows customers in other parts of the world to get to know FCS better.