Austin, TX – June 10, 2015 – FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is set to provide visitors to this year’s HITEC with information and demonstrations of the latest technological offerings designed to maximize hotel operations management, employee efficiency and guest service satisfaction. Taking place at the Austin Convention Center on June 15-18th, FCS will be showcasing its solutions at booth #357, with representatives available to provide details on the comprehensive FCS Rainbow Solution.
Recognized throughout the hospitality industry and featured in a recent segment of the Corporate Review with guest presenter, Donald Trump Jr., FCS Rainbow Solution leads the way in providing hoteliers with streamlined hotel operations and service efficiency. Comprised of departmental modules that focus on ensuring the quick resolution of issues and effective assignment of tasks to the correct personnel, FCS Rainbow Solution serves as a comprehensive tool that allows hotels to efficiently manage more responsibilities while using far fewer resources. Modules that encompass FCS Rainbow Solution include i-Guest, e-Connect, e-Housekeeping, e-Recovery, e-Engineering and e-Concierge in addition to the industry renown Gateway solution that has been around for over 30 years. Each solution works to maximize staff and management efficiency within each respective area to provide their guests with total satisfaction. As a result, issues such as maintenance requests and housekeeping assignments can be handled in a timely manner, thereby minimizing any risk of undermining the guest experience.
“We are extremely pleased to provide HITEC attendees with an opportunity of experiencing solutions that can simplify, streamline and enhance the quality of their property’s workload,” said Cody Martin, Senior Director of North America at FCS. “Many hoteliers often find themselves dealing with a multitude of complex operational systems, none of which may communicate with each other. Our services are designed to provide hospitality leaders with an alternative that maximizes both intra and inter departmental communication, and as a result can reward clients with superior operational efficiency and guest service.”
In providing solutions that ultimately serve to enhance the guest experience, FCS has also recently unveiled FCS Vega, a first-of-its-kind solution that provides hoteliers with a long desired ability to tap into and understand the specific behavior of each individual guest. The innovative new business intelligence system leverages the extensive guest-related data available through the FCS Rainbow Solution, and integrates its critical data stream with a hotel’s third party systems’ data to analyze guest behavior in a variety of scenarios; from the guest’s searching behaviors to their actual stay and feedback afterwards. Using FCS Vega, hospitality leaders are offered a unique ability to understand exactly how guests view and interpret their property’s various services and amenities; providing them with vital knowledge regarding the need for adjustments.