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FCS i-Guest is a brand new way for hotels to enhance the guest experience, before, during and after their stay, anytime and from anywhere, leveraging the data from your PMS. Whether your property is an independent hotel or a chain, FCS has a single platform to meet your needs. i-Guest helps hotels to streamline various operational departments and handle all guest requests with enhanced satisfaction. Unique features include:

  • Supports both iOS and Android devices
  • Supports multi-brand and multi-properties
  • Supports multiple languages
  • Pre-arrival check-in notification
  • Personalized welcome video, tailored to the individual or group
  • Service requests (e.g. housekeeping/ bell services)
  • Self services including Do Not Disturb (room phone) and Auto Wake Up calls
  • In-room dinning with direct POS integration
  • Hotel information, directory listings, promotions, local attractions, etc.
  • Online information including news, weather, currency conversion etc.
  • Advertisement banners • Guest survey and comment card
  • Check folio in real time
  • Express checkout