New Delhi – June 12, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the recent appointment of Shaji Kuriakose as Director of Sales and Operations for its activities in India. With more than 23 years of experience that includes a proficiency in sales, business development, key account management and operations, Kuriakose will spearhead efforts to increase FCS’ already growing presence within India’s burgeoning hospitality market.
As the newest addition to the FCS family, Kuriakose joins a company distingushed for its ability to offer a comprehensive range of operational solutions under one seamless organizational umbrella. Impressed with FCS’ ability to craft a customized package that meets the specific needs of each property regardless of size, Kuriakose is eager to help boost the reputation and profititablity of hotels in the Indian market.
“India is currently going through an interesting phase, and the overall sentiment is very positive towards growth and development,” said Kuriakose. “At FCS, we are fully equipped to provide hotels with the latest integrated technologies to assist them during this growth phase, by providing solutions that help enhance guest service, reduce operating costs, grow revenues and streamline operations. We are excited to be a part of this ecosystem, and are looking forward to partnering with existing and new clients to showcase our latest solutions that help maximize productivity at the lowest possible cost.”
Kuriakose’s past experience has seen him gain significant exposure to national and international business development efforts. Prior to joining FCS, his background comprised spearheading business development and account management activities for iBAHN India, along with working for companies such as DOCOMO InterTouch (previously MagiNet) and HCL Infosystems Ltd. In these roles, Kuriakose demonstrated an ability to quickly become an expert in products such as HSIA, IPTV, VOD, converged solutions and presentation solutions, as well as computer hardware, software & networking solutions. His additional skills in hospitality sales, institutional sales, and corporate sales with a marketing management, IT and commerce background will also undoubtedly serve as a welcome compliment to his enthusiasm when assisting clients in their search for an ideal property solution.
Officially termed “FCS Rainbow Solution” when fully implemented, FCS’ Hotel Operation Management Applications suite is comprised of e -Connect, e- Housekeeping, e- Recovery, e- Engineering and e- Concierge. The multi-language, web-based applications streamline a multitude of back-of-house and guest-facing hotel operations needs, from real-time maintenance requirements to housekeeping management to guest issue tracking and a comprehensive customer relationship management platform. The applications seamlessly interface with the hotel industry’s most popular property management systems through FCS Gateway Solutions. The applications feature complementary mobile apps, allowing hotel staff to stay connected from anywhere on property.