Atlanta, USA – May 5, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the General Availability (GA) of i- Guest V3 to users on iOS and Android mobile devices, boosting functionality for both hoteliers and guests.
FCS i- Guest has fast become a favorite guest-service application since being released to the hospitality market in 2011. Continuing to stay on the leading edge of technology, FCS has made significant enhancements in subsequent releases of i- Guest, allowing hotels to maximize the guest experience at their properties—at anytime and from anywhere.FCS proudly announces the new i- Guest V3 features:
"This is a stylish and innovative way for guests to request hotel services—anytime, anywhere," says Hotel ICON General Manager Richard Hatter. "The i- Guest application matches Hotel ICON's vision of providing our guests with traditional Asian hospitality, with all its courteous and attentive qualities, but in a refreshingly modern and international environment."
i- Guest V3 enhancements continue to benefit hoteliers with a direct bridge between all departments, helping to ensure that guest requests are delivered as accurately as possible and in a timely manner via the FCS e- Connect system or via email and printer if FCS e- Connect is not installed. For example, a hotel guest using i- Guest can report a burned-out light bulb directly from their i- Guest equipped mobile phone. The notification is then automatically escalated to engineering, housekeeping and/or the appropriate guest service team through the existing operation work flow process.
This simplification of communications between hotel guests and operations staff is a key differentiator between i- Guest and other guest-facing applications currently on the market. In addition, i- Guest V3’s ability to integrate with FCS e- Housekeeping, e- Recovery, e- Engineering, e- Concierge, Unicorn, Phoenix and WinVoice creates a comprehensive and seamless environment without any extra interface to 3rd party systems. This reduces IT complexity and greatly decreases integration and maintenance costs.
FCS i- Guest allows hotel guests have access to real time property and amenity information from the convenience of their own mobile devices. i- Guest allows users to initiate various service requests, such as wake-up calls or express check-out, for faster and more convenient service prior to or during their stay. Central to the i- Guest app is its multi-language capabilities that allow for up to six programmable languages, breaking down the language barrier for international travelers.
“In addition to guest satisfaction improvements and streamlined operations, i- Guest also becomes an efficient and convenient marketing platform for hotels by supplying guests with the latest hotel promotions through push notifications and pre-stay messaging,” reports Cris Davidson, Senior Director of Sales and Operations of North America for FCS. “Properties such as the Hotel ICON, Stamford Plaza Sydney Airport Hotel, Solaire Resort & Casino and Marco Polo Xiamen and others, have been very successful at implementing i- Guest into their daily routine and reported that the enhanced customer engagement experience is revolutionizing everyday interactions at the property.”
For more information on additional i- Guest functionality and benefits, please visit http://www.fcscs.com/fcs-i-guest.