Hong Kong - March 26, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the launch of its new corporate website; a move which was necessitated by the company’s increased global presence and fulfills the company’s need to provide enhanced functionality and streamlined communications to its enlarged customer base accessing the site from multiple device types.
Along with a fresh look and feel, the new FCS website serves as a quick access tool to ensure visitors have the ability to locate desired information within three clicks or less. In line with FCS Rainbow Solution - the company’s ultimate hospitality software suite, products and services are presented in a modular fashion that demonstrates each item’s unique offerings, while emphasizing their enhanced value when combined into an integrated operations solution.
“The new website reflects the phenomenal success we have had in growing as a business and in offering a service that enhances the operations of our clients,” said Akina Ho, Vice President of Strategy and Global Business Development for FCS. “As a leading hospitality solutions and services provider, FCS merits an online portal which can address its global audience, providing visitors a thorough understanding of our comprehensive array of products and services on the device of their own choice. We are proud to say that FCS has accomplished these two goals with our new mobile responsive website.”
In addition to offering a stylish, more user-friendly experience, the FCS website includes vastly improved SEO features, along with a responsive HTML 5 web design that can run on smart devices, making it more user-friendly and functional for today’s increasingly mobile users.
With FCS Rainbow Solutions, properties are given a comprehensive range of departmental solutions — from guest services, housekeeping, engineering, concierge to duty management for maximum efficiency. At the heart of Rainbow are the FCS Gateway solutions, spearheaded by FCS Unicorn. Unicorn interfaces with most leading property management systems (PMS), PABX systems and other third-party systems, allowing hotels to add on multiple operations and mobile apps for guest with one to three interfaces. Complementing Unicorn is FCS Phoenix, it is the gateway product for managing voicemail and digital messaging for guests and staff, with room status updates, auto wake up calls, minibar posting and auto attendant modules.
With the FCS Operation Management Applications, hoteliers are fitted with the industry’s leading operation applications that are built on a single “FCS e- Solution” platform and require only one sign-on and database. With the ability to assign and update tasks in real time, this application suite includes e- Connect, e- Housekeeping, e- Recovery, e- Engineering and e- Concierge, all ensuring that respective department issues are identified and tasks are quickly assigned to the right personnel for quick resolution and guest satisfaction recovery.
For properties wishing to take efficiency and guest satisfaction to the next level, FCS completes its Rainbow Solution with the latest in mobile app technology. There are two types of mobile apps, m- Services and i- Guest. m-Services is the application suite that connects with e- Solutions and maximizes operation performance by leveraging staff mobile devices. Property personnel are able to accept tasks, create jobs, review guest information, and send internal messaging on iOS and Android devices. Meanwhile, i- Guest is a multi-lingual mobile app running on guests’ own mobile devices. Guests can initiate service requests, such as making housekeeping requests, receiving up-to-date hotel information, ordering in-room dining, check-out and more.