Never let dissatisfaction be a guest’s last impression.
Track and monitor each stage of recovery for complaints, accidents, injuries and emergencies.
Ensure that any glitches are handled properly with efficient tracking, escalation procedures and standard resolution protocols.
Offset any uncertainty by recording all material and operational compensation costs associated with a specific incident.
Maintain detailed records for all incidents with proper documentation and attachments.
Live guest profile and preference updates with your property management system offer unique insight on guest preferences and minimise the potential for complaints.
Ensure that guest complaints and incidents are handled properly without delay, via status tracking, escalation procedures and standard resolution protocols.
Reduce legal risk with the attachment of files (e.g. pictures, audio recording, videos) to properly document injuries for insurance filing or police reporting purposes.
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Ensure that higher-level management becomes aware of a situation before it affects guest satisfaction or results in bad publicity on social media, or even a lawsuit!
We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.