Rotana Hotels and Resorts

“We are constantly pushing for innovation and development within the IT sector and taking full advantage of on-going developments in web-based technologies. We strongly believe in meeting the guest’s ever-changing expectations and in finding the solutions to ease our operational needs. FCS’ solutions and their attention to our unique needs allowed us easily to deploy across different properties without any obstacles. We really enjoy working with FCS. When there’s any issue, they quickly react and provide solutions within a short period of time. Excellent company!”

Mr. Samir Abi Frem,
Corporate Vice President, Information Technology, Rotana Hotels and Resorts

30% Service Speed

50% Guest Complaints


Jungceylon Phuket Shopping Mall

“As an immense building that covers 200,000 square feet and that experiences high customer traffic on a regular basis, it was imperative for us to identify a method that could effectively and consistently cope with the high demands on our infrastructure. In researching FCS Engineering’s capabilities, we were pleased to discover a solution with a proven track record of providing superior maintenance management, regardless of a facility’s size or specific circumstances. Since implementing the platform, we have not only amplified our ability to quickly make repairs, but have also been able to more effectively monitor third party work progress and ensure appropriate payment for services rendered.”

Mr. Paul Rochel,
General Manager, Jungceylon Phuket Shopping Mall


Banyan Tree Hotels and Resorts

“FCS plays a key role in serving our guests, as well as supporting an efficient and flexible workforce, and that allows us to spread guest service deliverables more broadly across our organization. FCS’ global presence ensures that no matter where we are opening our new hotels and resorts, FCS’ solutions and professional services will be there. FCS’ solutions gave us the competitive advantage of being a world-class operator of luxury hotels and resorts.”

Mr. Michael Lee,
Chief Information Officer, Banyan Tree Hotels and Resorts


Holiday Inn

“FCS is an ideal partner for us as they pay high attention to our operational needs to meet the guest’s ever-changing expectations. We look forward to further increasing our bottom line profits and reducing operation costs by taking advantage of the FCS solutions. In addition, the integrated solutions of FCS Voice, FCS Connect and FCS Gateway gives us a hassle-free service request system for all valued guests. FCS solutions offer optimal guest service delivery while increasing productivity and operational efficiency.”

Mr. Juanto,
Director of Finance and Business Support, Holiday Inn Atrium Singapore


Hotel ICON

“This is a stylish and innovative way for guests to request hotel services—anytime, anywhere. The i-Guest application matches Hotel ICON’s vision of providing our guests with traditional Asian hospitality, with all its courteous and attentive qualities, but in a refreshingly modern and international environment.”

Mr. Richard Hatter,
General Manager, Hotel ICON Hong Kong


Langham Hospitality Group

“We standardized our telephony equipment worldwide using FCS Solutions, which has proven their products and service to be reliable and innovative. Langham Place in Hong Kong was the first to adopt FCS’ i-Services back in 2006. The IP phone system helped us to maintain our innovative edge in hospitality services. FCS has worked closely with us over the years, and has become a trusted partner delivering the technology that allows us to serve our customers’ needs.”

Mr. Perry Lai,
Vice President, Information Technology, Langham Hospitality Group


Park Hyatt

“The success of your hospitality business depends on how well you serve your guests. Providing good service is no longer enough – you must deliver excellence in back-office operations, reservations, property management, business centres, in-room facilities and guest services. We have discovered that FCS’ comprehensive suite of products is the ideal way to achieve that.”

Mr. Nguyen Thanh Phat,
Information Systems Manager, Park Hyatt Saigon