Testimonial

Rotana Hotels and Resorts

“We are constantly pushing for innovation and development within the IT sector and taking full advantage of on-going developments in web-based technologies. We strongly believe in meeting the guest’s ever-changing expectations and in finding the solutions to ease our operational needs. FCS’ solutions and their attention to our unique needs allowed us easily to deploy across different properties without any obstacles. We really enjoy working with FCS. When there’s any issue, they quickly react and provide solutions within a short period of time. Excellent company!”

Mr. Samir Abi Frem,
Corporate Vice President, Information Technology, Rotana Hotels and Resorts

30% Service Speed

50% Guest Complaints

Testimonial

Jungceylon Phuket Shopping Mall

“As an immense building that covers 200,000 square feet and that experiences high customer traffic on a regular basis, it was imperative for us to identify a method that could effectively and consistently cope with the high demands on our infrastructure. In researching FCS Engineering’s capabilities, we were pleased to discover a solution with a proven track record of providing superior maintenance management, regardless of a facility’s size or specific circumstances. Since implementing the platform, we have not only amplified our ability to quickly make repairs, but have also been able to more effectively monitor third party work progress and ensure appropriate payment for services rendered.”

Mr. Paul Rochel,
General Manager, Jungceylon Phuket Shopping Mall

Testimonial

Banyan Tree Hotels and Resorts

“FCS plays a key role in serving our guests, as well as supporting an efficient and flexible workforce, and that allows us to spread guest service deliverables more broadly across our organization. FCS’ global presence ensures that no matter where we are opening our new hotels and resorts, FCS’ solutions and professional services will be there. FCS’ solutions gave us the competitive advantage of being a world-class operator of luxury hotels and resorts.”

Mr. Michael Lee,
Chief Information Officer, Banyan Tree Hotels and Resorts

Testimonial

Rotana Hotels and Resorts

“With FCS Connect, guest requests are now quickly communicated to the housekeeping staff and the information gets to the right person. We are also able to analyse the guests' requests over a week/month/quarter to find out the most frequent requests and the response time. FCS Connect is an easy system to adapt to, and was well planned and executed by the team. It simplifies the workflow for all members of the housekeeping team.”

Mr. Ashoka Gunarathna,
Director of Housekeeping, Rotana Hotels and Resorts

30% Service Speed

50% Guest Complaints


Testimonial

Holiday Inn

“FCS is an ideal partner for us as they pay high attention to our operational needs to meet the guest’s ever-changing expectations. We look forward to further increasing our bottom line profits and reducing operation costs by taking advantage of the FCS solutions. In addition, the integrated solutions of FCS Voice, FCS Connect and FCS Gateway gives us a hassle-free service request system for all valued guests. FCS solutions offer optimal guest service delivery while increasing productivity and operational efficiency.”

Mr. Juanto,
Director of Finance and Business Support, Holiday Inn Atrium Singapore

Testimonial

Hotel ICON

“This is a stylish and innovative way for guests to request hotel services—anytime, anywhere. The i-Guest application matches Hotel ICON’s vision of providing our guests with traditional Asian hospitality, with all its courteous and attentive qualities, but in a refreshingly modern and international environment.”

Mr. Richard Hatter,
General Manager, Hotel ICON Hong Kong

Testimonial

Langham Hospitality Group

“We standardized our telephony equipment worldwide using FCS Solutions, which has proven their products and service to be reliable and innovative. Langham Place in Hong Kong was the first to adopt FCS’ i-Services back in 2006. The IP phone system helped us to maintain our innovative edge in hospitality services. FCS has worked closely with us over the years, and has become a trusted partner delivering the technology that allows us to serve our customers’ needs.”

Mr. Perry Lai,
Vice President, Information Technology, Langham Hospitality Group

Testimonial

Park Hyatt

“The success of your hospitality business depends on how well you serve your guests. Providing good service is no longer enough – you must deliver excellence in back-office operations, reservations, property management, business centres, in-room facilities and guest services. We have discovered that FCS’ comprehensive suite of products is the ideal way to achieve that.”

Mr. Nguyen Thanh Phat,
Information Systems Manager, Park Hyatt Saigon

Testimonial

Rotana Hotels and Resorts

“We wanted a computerised system that would facilitate communication between the guest service center and relevant departments at the hotel. We also wanted to establish service records that can show us patterns/ trends in guest requests - what do they want, when do they want it and how quickly are their requests attended to. The newly implemented FCS Connect system makes that possible. Now with the new system in pace and integration of all relevant departments within the hotel, we can track and use the data to make important decisions. Also we expect that guest requests will be attended to quicker than previously and that our guest satisfaction scores will increase.”

Mr. Nadim Elzyr,
Executive Assistant Manager, Rotana Hotels and Resorts