Automated Request Handling

Automate handling of guest requests, complaints and internal work orders.

Intelligent Job Assignment

Automatically assign jobs to the right people based on skill sets, location and availability.

Smart Escalation

Monitor and track every service request. Intelligent escalation rules ensure nothing is missed.

Customisable Workflow Engine

Smart workflow automation engine that is comprehensive and fully customisable to your needs.

Fully Integrated

Full integration with your property management system, phone systems, and more.

Advanced Analytics

Advanced analytics and reporting to drive efficiency and speed.

A New Era of Guest Services Efficiency

The New FCS Connect is Coming.

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Mobile first. User first. Rebuilt from the ground up for mobility, usability and easy staff adoption.

Smart Escalation Engine

Never drop the ball.

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Track every request from start to finish. In real-time. On any device, anywhere. Our smart escalation engine ensures nothing is missed.


Rotana Hotels and Resorts

“At Rotana, the return on investment of our projects is not just measured based on a break-even period or revenue; it is also about the quality and consistency of service delivered to all our customers without fail. The FCS Connect solution as our new guest service management tool keeps all this in check and enables us with a great reporting functionality to assess where we are and how we can continue to improve and drive guest satisfaction, which was one of our main objectives for the project.”

Mr. Samir Abi Frem,
Corporate Vice President, Information Technology, Rotana Hotels and Resorts

30% Service Speed

50% Guest Complaints

Intelligent Automation

Work smart.

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Intelligent automation engine assigns jobs to the nearest staff on shift with the right skill set. Instant communications capabilities ensure everyone is on the same page. Advanced analytics gives you the insight to up your game.


Holiday Inn

“FCS is an ideal partner for us as they pay high attention to our operational needs to meet the guest’s ever-changing expectations. We look forward to further increasing our bottom line profits and reducing operation costs by taking advantage of the FCS solutions. In addition, the integrated solutions of FCS Voice, FCS Connect and FCS Gateway gives us a hassle-free service request system for all valued guests. FCS solutions offer optimal guest service delivery while increasing productivity and operational efficiency.”

Mr. Juanto,
Director of Finance and Business Support, Holiday Inn Atrium Singapore
Fully Integrated

Integrate with everything.

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Everything. From your property management system and phone system, to your mobile, tablet or web application, smart TVs and in-room controls. With out of the box support for more than 20 PMS interfaces and more than 20 PABX systems, we have you covered.


Global Support

With 19 offices around the world, we provide 24/7 phone and email support in your language.

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Fully integrated with our complete suite of hospitality operations management products. Everything you need to deliver the best guest experience.

Our Products



We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.

About Us
On-The-Go Access

Truly mobile.

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With the FCS Connect mobile apps for iOS and Android, your staff can access the full capabilities of FCS Connect wherever they may be.


5 Best Practices for Guest Services Management

Efficiency and Scalability

Cloud-optimised for guest service on the go.

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Cloud-ready FCS Connect provides access to the platform from virtually anywhere, ensuring that hoteliers can oversee and manage their guest request operations at all times. With the ability to receive instant software updates that enhance the solution’s functionality, hoteliers can rest assured that their property always operates at the highest level of efficiency.

Trusted by the world's best hotels

We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.