Automate all concierge services for both guests and visitors.
Increase efficiency of booking services for restaurants, transportation, sightseeing and other activities.
Efficient tracking and management of guest luggage and parcels.
Systematically manage lost and found to ensure that guests need not part with cherished possessions. Enhance the ability to locate owners using internal and authorized external contact directory.
Improve resources management with real-time statistics and reporting.
Automate and align every concierge task from multiple departments into pre-defined sequences and details, while ensuring that all required SOP standards are followed.
“FCS plays a key role in serving our guests, as well as supporting an efficient and flexible workforce, and that allows us to spread guest service deliverables more broadly across our organization. FCS’ global presence ensures that no matter where we are opening our new hotels and resorts, FCS’ solutions and professional services will be there. FCS’ solutions gave us the competitive advantage of being a world-class operator of luxury hotels and resorts.”
Track all guest requests: from booking transportation and restaurant reservations, to luggage and parcel delivery; providing personalised service that always exceeds guest expectations.
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We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.About Us
Eliminate back and forth communications for booking confirmation or luggage and parcel tracking. Let your concierge staff save time to focus on other guest services.
We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.