• Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
  • Carry out installation in according to procedure and process.
  • Troubleshoot problems / errors encountered during installation.
  • Record all problems or errors that were encountered, including its resolution, where appropriate.
  • Record new customer requests as part of project handover documentation.
  • Conduct user training.
  • Provide Go-live support during system go live period.
  • Submit all documents upon completion of installation and handover to the support team in accordance with procedure.
  • Perform other professional services duties and level 2 Support as and when required.


  • Up to 2 years of working experience in a hotel. Familiar with hotel operations such as front desk, housekeeping, maintenance, so on.
  • Computer literate – competence in Microsoft Office, for example.
  • Able to work outsides office hours occasionally.
  • Able to travel for project implementation.
  • Good command of English. Competence in other languages would be an advantage.
  • A diploma or degree is desired in hospitality management, sciences.

To apply, please send your latest CV via email to [email protected] . Kindly indicate the vacancy and country that you are keen to apply for.

Posted on 03 Apr 2018.