Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
Carry out installation in according to procedure and process.
Troubleshoot problems / errors encountered during installation.
Record all problems or errors that were encountered, including its resolution, where appropriate.
Record new customer requests as part of project handover documentation.
Conduct user training.
Provide Go-live support during system go live period.
Submit all documents upon completion of installation and handover to the support team in accordance with procedure.
Perform other professional services duties and level 2 Support as and when required.
REQUIREMENTS :
Up to 2 years of working experience in a hotel. Familiar with hotel operations such as front desk, housekeeping, maintenance, so on.
Computer literate – competence in Microsoft Office, for example.
Able to work outsides office hours occasionally.
Able to travel for project implementation.
Good command of English. Competence in other languages would be an advantage.
A diploma or degree is desired in hospitality management, sciences.
To apply, please send your latest CV via email to
[email protected]
. Kindly indicate the vacancy and country that you are keen to apply for.