Industry studies have consistently shown that hotel cleanliness is among the leading factors influencing guest satisfaction and a property’s reputation. However, the truth is that, for many hoteliers, maintaining an effective housekeeping department can prove to be a significant challenge. This is due to often overstretched resources and the difficulty in keeping track of all tasks. Since hotels and resorts traditionally rely on a paper-based management strategy, an increase in assignments or responsibilities often means an increased likelihood of overlooked guestrooms and public areas; with a guest’s experience and future property revenues ultimately paying the price. With this is mind, more and more properties are discovering the advantages of implementing software solutions that ensure the seamless and real time transmission of communication and data to staff members. Equipped with such functionality, property leadership can ensure that housekeeping attendants are always where they need to be, and that a task, no matter how small, never gets overlooked. By implementing the 5 steps below when considering a housekeeping management software solution, hotels can always be sure of their ability to affordably deliver only the highest in guest expectations.
Housekeeping operations spanning an entire property can often prove daunting when attempting to keep track of each individual room’s status. By relying on a platform that can offer an intuitive on-screen room matrix that is updated in real time, housekeeping management can always rest assured of their ability to oversee any and all room status updates. With the ability to view such data remotely from any location and at any time, supervisors can also make informed and immediate task adjustment decisions, whenever necessary. In doing so, they can consistently ensure that housekeeping staff are always aware of which tasks take priority.
With the constant juggling of numerous tasks that can easily overwhelm a housekeeping department, it pays to implement a solution that has the ability to lighten the load with built-in automation. With instant alert notifications, housekeeping management can take advantage of an inspection matrix, for instance, and can always be sure of their ability to review the quality of completed staff tasks in a timely and efficient manner. Housekeeping attendants in turn can also benefit substantially from automated assignments, particularly when it comes to dealing with rooms that require specific needs. Only by allowing employees to focus directly on the task at hand, can resources be utilized effectively in a manner that always produces superior results and guest satisfaction.
The time of the year and varying occupancy levels can often lead to shifts in task prioritization. In again leveraging an intuitive management platform, being able to forecast factors such as the number of incoming guests or how many staff members are needed for a specific shift, can prove vital in maintaining quality of service. A solution capable of providing forecasts on guestroom occupancy by specific floor for example, can ensure that such areas are staffed adequately during peak times. Staff rosters that can be viewed in real time also allow supervisors to determine how many staff members are on duty during a particular shift, therefore allowing them to allocate resources accordingly.
Unsurprisingly, the ability to maintain adequate stock levels of amenity items can have significant influence on guest satisfaction. Yet at the same time, overstocked supplies can serve as a drain on hotel budgets while taking up unnecessary space. Consequently, by taking advantage of a system that actively tracks guest consumption and that alerts staff when replenishment is required by using preset levels, hoteliers can ensure that guest needs are always met in a cost-effective manner. Intelligent inventory controls can likewise be utilized to track loaned service items, in order to ensure their return, and minimize the need for replacement due to loss or theft.
Perhaps the most critical element in a housekeeping department’s operational strategy, is the ability to maintain direct lines of communication between all staff members regardless of location. As a result, solutions that offer the ability to remotely transmit and update tasks can play a deciding role in whether a department’s efforts are ultimately successful. Industry leading platforms for instance, will allow employees to leverage the use of personal smart devices in reviewing tasks as they go about their responsibilities. By also allowing attendants to share details of completed assignments with fellow staff members, such solutions additionally guarantee maximum efficiency by ensuring resources always go to where they are actually needed.
Hotel housekeeping responsibilities can quickly add up, often evolving into a situation that is increasingly difficult to navigate for both attendants and their managers. With FCS Housekeeping, hoteliers can rest assured in their ability to always deliver only the best in service and guest satisfaction. An industry leading platform renowned for streamlining the housekeeping management process, FCS Housekeeping works to ensure that tasks are always delivered to the right team member at the right time.Learn More