Revenue enhancing information at your fingertips

On-demand dashboards and reporting for an in-depth understanding of business performance and opportunities.

Gaining sight of a larger picture

Consolidate daily data from different channels and transfer it into useful information for effective management and superior service.

Ensure smart choices can always be made in an instant

Auto exploration capability consolidates all data, in order to assist in making intelligent, data-driven decisions.

Keeping all team members in the know

Real time analysis with quick navigation for sharing information across departments.

Understanding your business and your guests

Ensure your ability to fully capture all potential revenue.

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Gain insights on a deeper level through intelligent business analytics, allowing for a better understanding of guest behaviour and subsequent improvement in tailoring property services; ultimately leading to sustained hotel growth and revenues.


Rotana Hotels and Resorts

“We wanted a computerised system that would facilitate communication between the guest service center and relevant departments at the hotel. We also wanted to establish service records that can show us patterns/ trends in guest requests - what do they want, when do they want it and how quickly are their requests attended to. The newly implemented FCS Connect system makes that possible. Now with the new system in pace and integration of all relevant departments within the hotel, we can track and use the data to make important decisions. Also we expect that guest requests will be attended to quicker than previously and that our guest satisfaction scores will increase.”

Mr. Nadim Elzyr,
Executive Assistant Manager, Rotana Hotels and Resorts

30% Service Speed

50% Guest Complaints

Information when you need it

Provide staff with access to data regardless of time or location.

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Hoteliers can rest assured of their ability to locate vital business data wherever they may be, thanks to FCS Analytics’s compatibility with both web browser and mobile device software.

Turn quick decision making into the norm

Rapidly react to change as it happens using FCS Analytics.

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In being able to easily spot trends and errors using accurate and meaningful analysis, hoteliers can rest assured of their ability to act on such data while it is still representative of their property’s current situation.


Global Support

With 19 offices around the world, we provide 24/7 phone and email support in your language.

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Fully integrated with our complete suite of hospitality operations management products. Everything you need to deliver the best guest experience.

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We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.

About Us
Leveraging data to drive performance

Building high quality service upon a solid foundation of knowledge.

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Overcome lapses in efficiency due to operational oversight once and for all. Business analytics helps to reduce the risk of bottlenecks and identify any waste within the system.

Trusted by the world's best hotels

We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.