FCS has established the FCS Product Certification Program (PCP) to align the integration requests required by major hotels, resorts and gaming entities to run their operations and serve their guests. As a variety of systems are used by one property to another, the need to have these systems communicate and share information to streamline a process is very critical and will reduce cost in resources and in mistakes or gaps. With FCS PCP, an industry standard to integrate different systems to work together across the globe is possible and easy.
The PCP is a global business framework, designed to create industry standard for integrating with FCS solutions across all types of systems. FCS brings different major PABX, OS, PMS, Soft Console, Building Management Systems, handheld devices, printers, smart phones and other systems used across different parts of the world to one seamless integration to ensure guests are coherently served and operations are aligned productively.
FCS invites other solution providers in the hospitality and gaming industry to contact FCS and join the PCP program. Together FCS and our solution partners will offer more comprehensive offerings that can be consistently guaranteed across the globe. The FCS Product Certification Program (PCP) provides all the software integration specifications, documentations and support to start partnerships on the path to success.
To support sales, implementations and support for integrated solution through the PCP. The below are the different FCS solutions that are open to 3rd party integration:
FCS UBIS and FCS Unicorn – for FCS solution integrations to major PABXs, Operator Console, PMS, and any systems that requires guest information, updates to the PMS, or working with PABX systems.
FCS e-Connect – for FCS solution integrations that handle automatic job dispatch to hotel staff, based on guest service requests and automated alerts or events from the PMS, PABX or other 3rd party systems like firm alarm system. FCS has interface with over 30 different types of devices, IP Phones, PayTV, printers, In-Room Control, email solutions and others to receive requests and send messages.
a. Marketing Support
Every quarter, FCS invests in comprehensive marketing campaigns that drive demand for FCS Solutions. FCS Solution Partners are presented in show-rooms, promotional events, with case studies and sales guides. The certified partners are distributed to FCS customers – especially the chain hotel groups – where the certified partners are effectively listed as preferred vendors that FCS has worked with and the solutions offered together with FCS.
Every quarter, FCS invests in comprehensive marketing campaigns that drive demand for FCS Solutions. FCS Solution Partners are presented in show-rooms, promotional events, with case studies and sales guides. The certified partners are distributed to FCS customers – especially the chain hotel groups – where the certified partners are effectively listed as preferred vendors that FCS has worked with and the solutions offered together with FCS.
b. Sales Support The PCP offers a comprehensive set of sales tools and resources to support our partners at every step of the sales cycle. Competitive information and recommended vendors will be provided to FCS customers and FCS offices around the world once the interfaced solution is certified and ready.
c. Presales support FCS is well known for its Pre-Sales Solution Architecture expertise, any FCS Solution Partners that has a solution that fits a customer’s requirement will be used as a preferred vendor to meet the customer’s need.
d. Technical Support All PCP members have access to FCS’s telephone technical support hotline and will receive priority in resolving any technical issues between FCS systems. Registered partners can search Frequently Asked Questions, find help troubleshooting issues, and answer their questions about FCS solutions, by accessing product bulletins and technical documentation in the exclusive Solution Partner Support Portal that will be available soon.
