Singapore, Singapore -08 JUNE 2010 - FCS announces today that Rotana, the leading hotel management company in the Middle East and North Africa, has acquired up to USD250,000 of industry-leading FCS Hospitality Solutions for deployment in selected luxury hotels in the United Arab Emirates and in Qatar.

Today, Rotana has a portfolio of 70 properties, from four and five-star hotels and resorts to hotel apartments across the Middle East and North Africa. The Rotana name has become synonymous with a regional company managed by people who understand what the whole region is all about. Customers are attracted, and often revisit, drawn by the increasing choice of property in terms of location, type, budget and style. Key to the aggressive expansion underway at Rotana is the kind of premium support for service provision offered by FCS. With proven solutions and an established record of commitment to its customers - a record of over 20 years of best-in-class support for the leisure industry - FCS was chosen by Rotana to deploy and support:

• e-Connect - to ensure quick, efficient and appropriate response to guests¡¦ requests.


• e-Engineering - to optimize asset management and maintenance operations across each hotel property.

FCS Chief Executive Officer Tony Lee says, "The FCS hospitality solutions acquired by Rotana have given it the edge in customer service delivery. e-Connect and e-Engineering bring flexible system integration with a wide range of handheld devices and the hotels' PABX. And, as a corporate customer of FCS, we ensure that Rotana receives the utmost customer support and services."

FCS is acknowledged in the marketplace as the preferred partner for next generation solutions to serve the leading hotel operators. With the acquisition and deployment of FCS Hospitality Solutions, the Rotana Hotel Management Corporation has gained an unrivalled job dispatching and work order management functionality that:

• Exploits advanced communications technologies to deliver the ultimate guest experience across the Middle East and North Africa.


• Extends the hotel network to bring unrivalled versatility and efficiency to back-office operations

Samir Abi Frem, Corporate Vice President - Information Technology for Rotana, says, "We are constantly pushing for innovation and development within the IT sector and taking full advantage of on-going developments in Web-based technologies. We strongly believe in meeting the guest's ever changing expectations and in finding the solutions to ease our operational needs".

This deployment with Rotana shows once again that FCS offers the versatility and flexibility hotels require to offer the enhanced services, managing revenues and controls costs across multiple properties.

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Jun 08, 2010