Singapore, Singapore - 05 MARCH 2010 - FCS Computer Systems announces the deployment of e-Connect - the guest service request solution at the Marina Bay Sands integrated resort in Singapore. e-Connect ensures consistent service quality for guests, assured end-to-end connectivity and enhanced operation efficiency.
e-Connect improves operational efficiency and enhances guest satisfaction through an automated job dispatch application. e-Connect has ultimate business intelligence to assign jobs based on staff skill sets, shift times, designated areas, and job loads and enables hoteliers to implement a one-touch, hassle-free service request facility for all guests. A web-based solution, e-Connect delivers the following benefits:
e-Connect is designed to enhance guest satisfaction and encourage brand loyalty by simplifying and automating the process required to meet guests' every need, to ensure an effective and efficient customer service. With e-Connect, hotels can manage service requests at up to 8 escalation levels, to ensure requests are dealt with effectively, within defined time frames. Service requests trigger automatic job dispatches directly to runners. This lowers the call center work load, and reduces the response and completion time of guest requests. e-Connect also enables hotels to gain from improvements in inter-department communications. e-Connect enables seamless team-working with handheld devices directly connected to the internal communications network.
Following careful assessments of the requirements, FCS delivers a scalable solution that truly represents the next generation in guest service architecture. Tony Lee, CEO of FCS Computer Systems, said, "The e-Connect solution will not only enable Marina Bay Sands to offer optimal guests' service delivery, but also offers the potential to minimize costs, increase productivity and operational efficiency."
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Mar 05, 2010
