For a customer service oriented company, an Interactive Voice Response (IVR) is normally the first stop for the caller. Hence, Hotel IVR was designed to heighten the customer service experience. With an Interactive Voice Response system, intentions to place room reservations will be made easier, amongst other uses. In addition, the Hotel IVR has distinct advantages for the hotel staff. By freeing the operators/call center agents to focus on more important tasks, tasks are completed more effectively. Being a software based IVR solution that interfaces with many kinds of hosts/databases, seamless integration is actively pursued.