WinCDR (for Cisco & etc)FCS I-Enterprise (CDR) - Converge Enterprise Solution
FCS Call Detailing Recording System (CDR)
FCS CDR processes, analyses and organizes information on telephone calls from the CISCO Call Manager SQL Server, and then prepares reports on the data.
FCS CDR handles various call types such as outgoing calls, incoming calls, internal calls, conference calls, call transfers, forwarded calls, parked calls as well as speed dial numbers.
Download the Feature Sheet Benefit
- Reduce phone usage costs with fewer/shorter calls
- Allocate costs to departments or tenants based on actual usage
- Bill back clients for calls made on their behalf. Review and manage employees with heavy telephone usage
- Verify telephone system call routing accuracy
- Determine if there are too few or too many telephone lines