FCS Hotel IVR
Comprehensive IVR solution to promote efficient handling of incoming calls

Download the Feature Sheet

For a customer service oriented company, an Interactive Voice Response (IVR) is normally the first stop for the caller. Hence, FCS Hotel IVR was designed to heighten the customer service experience. With an Interactive Voice Response system, intentions to place room reservations will be made easier, amongst other uses. In addition, the FCS Hotel IVR has distinct advantages for the hotel staff. By freeing the operators/call center agents to focus on more important tasks, tasks are completed more effectively. Being a software based IVR solution that interfaces with many kinds of hosts/databases, seamless integration is actively pursued.

Feature List	Inbound and outbound calls capability Multiple language voice announcements Multiple application capability Import customers database into FCS IVR system Voice broadcast Password protected Open system compatibility – interface to host/database such as AS/400, Sybase, Informix, Microsoft Access, Microsoft SQL Server and Oracle