FCS Express Connect
A one-touch solution enhancing services to guests

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With FCS Express Connect, guests need only touch ONE button on their phone to make any type of service request. It couldn’t be easier!

FCS Express Connect is a sophisticated small-scale in-house call center solution that enables hoteliers to implement “one touch” service request capabilities to all guest phones. When a guest makes a service request, their call is delivered immediately to the appropriate Service Fulfillment Agent, and the request is tracked till completed or escalated when necessary.

FCS Express Connect will enhance and monitor services provided to guests while reducing unnecessary inter-departmental communication.

FCS Express Connect is designed to enhance guest relationship and loyalty by simplifying the task of making a service request and thus provide quick and efficient customer service. FCS promotes this as an express service model to all hotels.

FCS Express Connect Components

There are 4 standards components/modules to FCS Express Connect. Agent Module – This module provides the agent/operator with the tools to view all in house incoming calls and to execute service requests Management Report – Assists with the generation of various reports for management analysis Interactive Voice Response Module (IVR) – Manages guests call in and routes it to the available agents Communication Server – This module helps to interface to the third party communication device