Banyan Tree is a leading manager and developer of premium resorts, hotels and spas, with over 26 resorts and hotels around the world. FCS systems are widely installed in Banyan Tree hotels, including China, Indonesia, Thailand, UAE, Mexico and Korea. With FCS UBIS, FCS WinVoice, FCS e-Connect and FCS e-Engineering as the standards, Banyan Tree can consistently offer customers a multi-faceted travel and leisure experience.
“FCS plays a key role in serving our guests, as well as supporting an efficient and flexible workforce, and that allows us to spread guest service deliverables more broadly across our organization. FCS’s global presence ensures that no matter where we’re opening our new hotels & resorts, FCS’s solutions and professional services will be there. FCS Solutions gave us the competitive advantage of being a world-class operator of luxury hotels and resorts,”
said Mr Michael Lee, Chief Information Officer of Banyan Tree Hotels and Resorts.
said Mr Michael Lee, Chief Information Officer of Banyan Tree Hotels and Resorts.
Langham Hospitality Group encompasses a distinctive family of hospitality brands with 28 member hotels across four continents. It takes its name from the legendary Langham in London which was opened in 1865 as Europe’s first Grand Hotel. For almost 150 years, this flagship hotel has set the standard with sophisticated and gracious hospitality, a philosophy that reflects elegance in design, innovation in hospitality, genuine service and captivation of the senses. With FCS Hospitality Solutions, Langham uses a number of products in the FCS Hospitality Solutions Range to deliver a high level of service. These include FCS UBIS, FCS WinVoice, FCS e-Connect and FCS i-Services enabling it to continue meeting The Langham vision of helping its guests to build great memories.
“We standardized our telephony equipment worldwide using FCS Solutions, who have proven their products and service to be reliable and innovative. Langham Place in Hong Kong was the first to adopt FCS i-Services back to 2006 with the IP phone system, helping us to maintain our innovative edge in hospitality services. In fact, FCS has worked and listened closely to us over the years and become a trusted partner, continuing to ensure we offer leading technology to serve our customers’ needs,”
said Mr Perry Lai, Vice President – Information Technology of Langham Hospitality Group.
said Mr Perry Lai, Vice President – Information Technology of Langham Hospitality Group.
Rotana is the leading hotel management company in the Middle East and North Africa with a portfolio of 70 properties, from four and five-star hotels and resorts to hotel apartments across the regions. FCS UIS, FCS e-Connect and FCS e-Engineering were chosen by Rotana for deployment in selected luxury hotels in the United Arab Emirates and in Qatar. The FCS Hospitality Solutions have given Rotana the edge in customer service delivery, and the flexibility of system integration with a wide range of handheld devices and different PABX systems.
Samir Abi Frem, Corporate Vice President - Information Technology of Rotana, says,
"We are constantly pushing for innovation and development within the IT sector and taking full advantage of on-going developments in Web-based technologies. We strongly believe in meeting the guest's ever-changing expectations and in finding the solutions to ease our operational needs. FCS solutions and their attention to our unique needs allowed us easily to deploy across different properties without any obstacles. We really enjoy working with FCS. When there’s any issue, they quickly react and provide solutions within a short period of time. Excellent company!".
"We are constantly pushing for innovation and development within the IT sector and taking full advantage of on-going developments in Web-based technologies. We strongly believe in meeting the guest's ever-changing expectations and in finding the solutions to ease our operational needs. FCS solutions and their attention to our unique needs allowed us easily to deploy across different properties without any obstacles. We really enjoy working with FCS. When there’s any issue, they quickly react and provide solutions within a short period of time. Excellent company!".
The Venetian is a leading global developer of destination properties that feature premium accommodations, world-class gaming, convention and exhibition facilities and many other amenities. FCS e-Connect is deployed in The Venetian Macau and Marina Bay Sands, with various interfaces to other 3rd party systems, for a comprehensive customized solution for running an integrated resort with multiple properties that continues to grow.
Mr Thomas Dillon, Vice President of Information Technology – Asia, Venetian Macau says,
“FCS is the ideal partner for Venetian. They have a strong development team and the ability to work through Venetian’s immediate needs. FCS’s expertise in interface development made it easy to integrate their system with our other systems, and that’s provided us with a seamless operation throughout our facilities. Most importantly, FCS is very customer oriented. When we need help, FCS is always there.”
“FCS is the ideal partner for Venetian. They have a strong development team and the ability to work through Venetian’s immediate needs. FCS’s expertise in interface development made it easy to integrate their system with our other systems, and that’s provided us with a seamless operation throughout our facilities. Most importantly, FCS is very customer oriented. When we need help, FCS is always there.”
