Hotels and modern resorts require an efficient, effective revenue management system that offers control, reliability, and flexibility. FCS introduces the new Guest DynamiX (GDX) Platform - to revolutionize how guests are serviced, to ensure hotels are operated with maximum efficiency and minimum cost. GDX is a complete suite of solutions, enabling improved billing and information, service provision and management, and teamworking towards the ultimate guest experience.

The new Guest DynamiX Platform incorporates the GDX Universal Billing Interface System – GDX UBIS, the latest integrated billing and interface solution where the hotel industry can gain from:

• Improvements in hotel operational efficiency.
• Enhanced quality of service for guests.
• Reduced hotel operating costs.
• Increased overall revenues.

GDX UBIS is a sophisticated Web-based billing, interface system developed to support hotel chains with multiple properties, complex integration environments with multiple PMS & PABX systems, and high volumes of sales transactions. As Hotel operations must be versatile and efficient to compete for business, GDX UBIS offers automated guest communications services, charging opportunities and advanced interface integration based on a modular platform, to enable the most responsive service possible. With these solutions from FCS, hotels can gain optimal revenues and tight cost control through:

• More responsive administration of exchanges and systems telecommunication and service usage, so guests can be charged at variable tariffs,
• Centralized management of multiple properties within a hotel/resort, complex or other location.
• Simple, straightforward configuration to adapt to different billing scenarios.

The Modular Billing System
GDX UBIS has been developed to adapt to any hotel scenario. Its modular design system can be customized to suit a wide range of billing requirements – with:

• Room status updated in real time, and directly connected to the front desk.
• Reporting in standard or customizable formats.

The Seamless Interface Integration
With GDX UBIS, guest communications can be managed to provide a superior service. Flexible and seamless interface integration means guest information and service provision can be managed across multiple FCS systems, to support rapid and effective operations at all times:

• Phones can be un-barred and barred as a guest checks in and checks out.
• Guest voice mailboxes can be created upon check-in, and deleted the message box on check-out.
• Seamless interface with most 3rd party PMS and PABX systems to allow the most flexible management of guest requirements.
• Hassle-free integration with various systems or functions within a hotel.

GDX UBIS offers versatile support for more efficient hotel operations. Modern hotels and resorts need to manage multiple scenarios to deliver great customer service. The following key features of GDX UBIS make great customer service possible, wherever you are:

• Configurable, Web-based reporting and operation.
• Scheduled day-end reporting, by e-mail.
• Web-based real-time monitoring, remote management of terminals and systems, and customer support relations.
• Multiple language selection.
• Customized telephone call/minibar voucher layout and formats.
• Multi-level user access.
• Comprehensive audit-trail logging for quick troubleshooting.
• Rule-based surcharging to accommodate various packages (VIP, Membership, Group, etc).
• Scalable billing engine.
• Hosted solutions enable for service provision.