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The Guest DynamiX Platform incorporates GDX Guest Services Management, which enables automated job dispatch with intuitive business intelligence, allocating job assignments based on staff members’ skill sets, shifts, assigned areas and job loads. With GDX Guest Services Management, hoteliers can offer guests a hassle-free service request facility. Guests only need to touch ONE button on their room phone to make any type of service request.

Amongst the innovations introduced in new GDX Guest Services Management are hosted services, offering greater efficiencies and lower operating costs. Hosted services deliver the following key features:

• Significant savings on hardware expenditure across the hotel group.
• Faster server maintenance through centralized administration.
• Easier support services provision, through centralized administration.
• High service availability - for faster, more comprehensive, more responsive management, creating the Ultimate Guest Experience.
• Internet access everywhere, with mobile devices or at fixed workstations.
• Stronger, more flexible security control - hotel management determines each user’s access levels, according to standardized protocols.

As a hosted solution, the hotel gains from centralized call center support, regardless of location or number of sites covered. GDX Guest Services Management enables:

• Improvements in inter-department communications.
• Seamless team-working with handheld devices directly connected to the internal communications network.

GDX Guest Services Management is designed to enhance guest satisfaction and encourage brand loyalty by simplifying and automating the process required to meet guests’ every need, to ensure an effective and efficient customer service. With GDX Guest Services Management, clients can manage service requests at up to 8 escalation levels, to ensure requests are dealt with effectively, within defined time frames.

GDX Guest Services Management standard features :

• System-wide tracking and modification of guests’ requests and interdepartment work orders.
• Auto dispatch, assign and escalate (up to 8 level) service runners based on pre-set portfolios, group pre-set groups, or special user profiling.
• Remote data access, with support for up to 6 languages.
• Dynamic service inventory tracking, linked to job requests, to maintain asset levels.
• Advanced web-based Report Builder Module, including scheduled reporting - sent via email to a designated recipient, or exported into an excel worksheet.
• Differentiates between interdepartment requests and designated requests, enabling efficient department resource allocation.
• Enables simple or complex survey questionnaires, for agents to gain guest feedback prior to check-out.
• Single or multi property management with a centralized call center.
• Auto job creation of guest accommodation status, live guest profile search, room change request, baggage delivery, and ad hoc messaging to guests.

GDX Guest Services Management supports the drive to exceed expectations in customer service and backroom support, utilizing the key components of the FCS Guest DynamiX Platform - revolutionizing the guest experience to ensure hotels are operated at:

• Optimal capacity.
• Maximum revenue.
• Minimal costs.