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The new GDX Engineering has been developed by FCS to enhance the management and maintenance of hotel assets. General engineering service operations can be handled with ease – whether creating ad hoc work orders; modifying previously scheduled engineering and maintenance services for guest rooms and public areas; or scheduling work requests over different timescales (daily, weekly, monthly and yearly). Preventive maintenance is simplicity itself – through setting up, scheduling and managing preventive work. Equipment registration and maintenance is comprehensive and enables asset tracking and assignment across engineering teams at any location.

Utilizing the Internet, extending the hotel network, GDX Engineering delivers superior job dispatching, monitoring and tracking. GDX Engineering integrates seamlessly with GDX Guest Service Management, a key component within the FCS GDX Platform, to present a holistic view of all data, to all departments.

Core benefits of new GDX Engineering:

• Holistic support for all instant and scheduled engineering tasks.
• Efficient management of internal work order lists, resources, and inventory planning.
• Effective cost control and accurate forecasting of engineering requirements.
• Prioritization and routing of work orders, to spread the workload.

GDX Engineering provides a comprehensive software system catering for all in-house engineering items with a view to maintaining the assets, facilitating vendors and suppliers while reducing the overall ongoing operation costs. Built on a Web platform, it is easily scaled to include not only the hotel’s local Engineering Department, but can also be expanded to encompass the entire hotel chains centralized Engineering Division.

GDX Engineering supports all immediate and scheduled engineering tasks for maintenance of guest rooms and public areas, along with back-office Engineering department requirements. All work orders can be generated by an agent in the callcenter, other departments within the hotel and the Engineering department themselves. With new GDX Engineering deployed, all assets purchased by the hotel are recorded in the system in conjunction with their actual location and available quantity, so they can be effortlessly located and retrieved if and when the need arises.

Core features of GDX Engineering from FCS:

1. General Engineering Service
   
   
   • Creates ad hoc work orders and modify previously scheduled engineering and maintenance services for guest rooms and public areas.
   • Work order planning or scheduling periodically (daily, weekly, monthly and yearly) by the Engineering department.


2. Preventive Maintenance Service
   
   
   • Sets up, schedules and manages preventive maintenance services of the hotel.
   • Sets up location codes, problem codes and priority codes for better management and reporting.


3. Equipment Registration and Maintenance
   
   
   • Associated details and equipment registration can be classified under category, service area, department and location.
   • Department supervisors can view and comment on jobs created and can then assign and dispatch to their respective engineers.
   • Allows the Engineering department supervisor to view all assets and hotel equipment in full detail with accompanying images, an inspection checklist and all previous maintenance records.


4. Job Dispatch, Monitoring and Tracking
   
   
   • Work order can be sent via ad hoc engineering services, email and to a specific printer.
   • Works in progress can be monitored on site and any outstanding work can be checked and printed.
   • Ability to track and monitor all work loads and view all historical maintenance data - Work order planning is made easier for resource management staff as they are able to view all work orders and to whom they are assigned, over a periodic calendar view.


5. Equipment Registration and Maintenance
   
   
   • Single-click language switch (English, Chinese – Simplified and Traditional, and other Asian languages).


6. Web-based Report Generator
   
   
   • Ability to provide various types of reports, categorized by variables such as job listing, job status, jobs completed/pending, job analysis, cost and productivity
   • Can be pre-set to provide individual/departmental/equipment/property/multi group reports with the ability to export into Excel worksheets.


7. Hosted solution services
   
   
   • All data can be hosted to reduce overall operational cost required to build the infrastructure, eliminate duplicate resources, and achieve centralization.