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Imagine the ultimate Concierge department within a hotel or resort. Imagine full automation of daily concierge functions and processes. Imagine replacing the traditional ways to handle guest or non-guest requests, with a new dynamic solution that helps to deliver services in the hotel - in a timely, efficient manner, helping to strive for the ultimate in service satisfaction to create an unforgettable experience.

Now hotels can deliver a service that allows guests and non-guests to plan their visit and take full advantage of all services on offer. With new GDX Concierge, hotels can deliver a seamless service to any guest - before, during and after their stay. GDX Concierge offers an advanced, user-friendly solution to promote and sell hospitality services with ease and efficiency.

Hotel managers can utilize the new GDX Concierge system to profile guests and non-guests, to link the hotel’s telecommunications network so that its guests and other visitors can be connected to hotel services quickly and efficiently.

A modular interface means teamwork is simplified within the new GDX Concierge system. With GDX Concierge, guests’ needs can be managed proactively:

• Jobs are assigned in real-time.
• Resource allocation directly follows demand.
• Revenue generation is simplicity itself through automated, pre-configured billing.

GDX Concierge has been developed by FCS to manage the guest experience comprehensively and effectively. Everything from guest profiling through restaurant reservations to incidence response and reporting can be enabled for a sophisticated, hassle-free guest experience – delivering on the promise and potential of repeat business and fresh business by word-of-mouth recommendation. With GDX Concierge from FCS, hoteliers can benefit from:

• Comprehensive profiling to increase opportunities for repeat business.
• Enhanced service response to generate revenues from more revenue streams.
• Information-sharing across all operations for better sales and services.
• Improved management of guest and non-guest reservations and itineraries to capture their preferences for future businesses.
• Real-time resource tracking, and immediate capture of all bookings and revenues – including services like dining reservations, spa bookings, golf tee times, transportation, and any special promotions.

The modules underpinning the new GDX Concierge system empower hoteliers with advanced capabilities. Modules incorporated as standard in GDX Concierge include:

• Guest and Non-Guest Profile Management – handling personal information from the PMS system, including guest names, arrival/departure dates, VIP codes, and language codes.
• Guest Itinerary Profile Management – enables manual entry of guest itineraries and booking, and checks for any outstanding service requests, incidents or compensation issues.
• Phone Book & Link Module – stores link addresses for each database record, enables search by category and for individual records, and interfaces with staff contacts directory for linkage to incidents or bookings.

The extended functionalities of the new GDX Concierge system include:

• Restaurant Management – enabling multi-language search, options to link to local restaurant directories, and display records of guests’ reservation histories.
• Transportation Management – for registration of vehicle types and ownership, with booking and billing options for various transportation modes, including limos and shuttle buses.
• Incidents and Compensation – to manage incidents, complaints, events, and responses, with notification and escalation options for increasingly personalized service options.
• Reporting – for printing and records queries, with options for export to Excel and PDF.
• Parcel Delivery – to register incoming and outgoing parcel types, delivery and dispatch, with associated guest Information.
• Baggage Management – keep track of baggage checking in/out for guests; proper location handling of the baggage.
• Lost and Found – manage lost and found items, and their storage location.
• Contact Directory – fast and convenient contact search for both external or internal extension.

The new GDX Conceirge system is part of the FCS GDX Platform. The efficiencies gained in customer service and backroom support with GDX Guest Service Management, the asset maintenance and resource optimization in GDX Conceirge, are all integrated with GDX Conceirge at the front line to offer the positive experience all guests seek - and now hotels can consistently deliver, raising the bar of service level - achievable only through GDX Platform.